Lux Scrubs Customer Care & Return Policy
At Lux Scrubs, we’re proud to be a small business dedicated to providing comfortable, stylish, and affordable scrubs for healthcare professionals and businesses. We truly appreciate every customer who chooses to support our brand and understand that sometimes an item may not be the right fit.
Returns
We accept returns within 45 days of receiving your order, provided that items are unworn, unwashed, and in their original condition. Items that show signs of wear or have been washed are not eligible for return.
Customers are responsible for all return shipping costs. As a small business, covering shipping expenses for every return is not always possible, and we appreciate your understanding and support.
Exchanges
Unfortunately, we are unable to offer direct exchanges. If you need a different size, colour, or style, the best option is to return your eligible item for a refund and place a new order for the item you would prefer. This allows you to select the correct item without waiting for an exchange to be processed.
Refunds
Once your returned item has been received and inspected, we will process your refund to the original method of payment. Please allow additional time for your financial institution to process the refund.
Questions or Concerns?
We want you to feel confident shopping with Lux Scrubs. If you have questions about a return, refund, or your order, please contact our customer care team through our website at luxscrubs.net
Thank you for supporting Lux Scrubs and our small business. We’re grateful to be part of your healthcare journey!
Privacy & Safety Policy
At Lux Scrubs, we value your privacy and are committed to protecting your personal information. Information collected during checkout, including your name, shipping address, email address, and payment details, is used to process orders, arrange delivery, provide customer support, and communicate important updates about your purchase.
Payments are processed securely through trusted third-party payment providers. Lux Scrubs does not directly store your full payment card details. Your information is handled in accordance with the privacy and security practices of our service providers.
We may contact you by email regarding order confirmations, shipping updates, returns, refunds, or customer service inquiries. With your consent, we may also send promotional emails and updates about our products.
We take reasonable steps to protect your personal information and do not sell your personal data to third parties. Some information may be shared with trusted service providers, such as payment processors, shipping companies, and website providers, when necessary to operate our business and fulfill your order.
If you have questions about how your information is collected, used, or protected, please contact us through our website at luxscrubs.net
Thank you for trusting Lux Scrubs with your information and supporting our small business.
Lux Scrubs Wholesale Policies & Inquiries
At Lux Scrubs, we love partnering with businesses, healthcare facilities, clinics, and retailers who share our commitment to providing comfortable, modern, and affordable uniforms. As a Canadian, women-owned small business, we offer wholesale and bulk purchasing opportunities for organizations looking to outfit their teams or retail our products.
Wholesale Inquiries
Interested in carrying Lux Scrubs or placing a bulk order? Please contact us through our website at luxscrubs.net with details about your business, the products you are interested in, and your estimated order quantities. Wholesale pricing and availability will be provided based on order volume and product selection.
Minimum Orders & Pricing
Minimum order quantities may apply depending on the product and customization requirements. Wholesale pricing is based on order size, product selection, and any requested customization. All pricing will be confirmed before an order is finalized.
Payment Terms
Payment terms will be outlined in your invoice. Bulk and wholesale orders require a deposit to begin production, with the remaining balance due before shipment, unless otherwise agreed to in writing. Production will not begin until the required deposit has been received.
Production & Shipping
Production and delivery timelines vary depending on product availability, order quantity, customization, and supplier lead times. Estimated timelines will be communicated before your order is confirmed. Shipping costs are the responsibility of the buyer unless otherwise agreed upon in writing.
Custom Embroidery & Team Uniforms
Lux Scrubs offers opportunities for customized uniforms, including embroidered logos and team apparel. Custom orders may require additional production time and have specific minimum quantities. Artwork, sizing, colours, and final customization details must be approved before production begins.
Returns, Cancellations & Custom Orders
Wholesale and bulk orders are subject to the terms outlined in your invoice or written order agreement. Custom or embroidered products may not be eligible for return unless they arrive defective or do not meet the approved order specifications. Any concerns regarding an order must be communicated promptly so they can be reviewed.
Become a Lux Scrubs Partner
We welcome inquiries from independent retailers, hospitals, medical clinics, dental offices, spas, veterinary clinics, hospitality businesses, and other organizations seeking quality uniforms for their teams or customers.
To discuss wholesale pricing, bulk purchasing, or a potential retail partnership, please contact us through luxscrubs.co with your business details and purchasing needs.
We look forward to exploring how Lux Scrubs can support your business and team!
Payment Methods
Credit / Debit Cards
PAYPAL
Offline Payments